If for any reason you are not happy with your order, we offer a hassle-free return and refund policy. This page outlines our policies and procedures for returns and refunds.
1. Eligibility To be eligible for a return and refund, the item(s) must meet the following criteria: - The item(s) must be in their original condition, unworn, unwashed, and with all original tags attached. - The item(s) must be returned within 30 days from the date of delivery. - The item(s) must not be final sale or marked as non-returnable.
2. Return Process
To initiate a return, please follow these steps: - Contact our customer support team at [email protected] to request a return authorization number. - Pack the item(s) securely in the original packaging or a suitable alternative. - Include the return authorization number on the outside of the package. - Ship the package to the address provided by our customer support team. We recommend using a trackable shipping service and purchasing shipping insurance for your protection. Once we receive the returned item(s), we will inspect them to ensure that they meet the eligibility criteria. If the item(s) are approved for a refund, we will process the refund to your original payment method within 15 business days. Please note that we do not refund shipping charges, and the cost of return shipping is the responsibility of the customer.
3. Refund Policy
We offer refunds for eligible items in the following circumstances:
- The item(s) were defective or damaged during transit.
- The item(s) were not as described on our website.
- The item(s) did not fit as expected.
Please note that we do not offer refunds for the following:
- Final sale items or items marked as non-returnable.
- Items that have been damaged due to misuse or neglect.
- Items that have been washed or altered.
4. Exchange Policy
At this time, we do not offer direct exchanges. If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item(s).
5. Contact Us
If you have any questions or concerns regarding our return and refund policy, please feel free to contact our customer support team at [email protected] . We are here to assist you.
